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Products & Authenticity
Learn more about our Pokémon TCG products and authenticity guarantee
Are Mystery Boxes worth it?
Absolutely! Our Mystery Boxes are carefully curated with a mix of sealed Pokémon TCG products and offer excellent value. The contents vary with each box, but we guarantee that the retail value of items inside is always worth at least the purchase price, often significantly more. They're a fantastic way to discover new products and get great deals!
Do you restock sold-out products?
Yes, we regularly restock popular items as new stock becomes available from our distributors. If a product is currently sold out, we recommend signing up to our newsletter or following us on social media to be notified as soon as it's back in stock. You can also contact us directly to inquire about restocking timelines for specific products.
What products do you sell?
We sell a wide range of Pokémon TCG sealed products including Booster Boxes, Elite Trainer Boxes (ETBs), Booster Cases, Tin Boxes, Mini Tins, Mystery Boxes, Special Edition Boxes, and more. All products are sourced from official distributors and are 100% genuine.
Are your products genuine/authentic?
Yes, all our products are 100% genuine, sealed Pokémon TCG products sourced directly from official distributors. We guarantee the authenticity of every item we sell. We never stock counterfeit or resealed products.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout. Your payment information is always secure and encrypted.
Shipping, Delivery & Returns
Find answers about shipping, delivery times, local collection, and our returns policy
How do I contact you?
You can reach us via the contact form on our website, by emailing us directly, or by visiting us in person at our Portsmouth location. We aim to respond to all inquiries within 24 hours during business days. Whether you have questions about products, orders, or anything else, our friendly team is here to help!
Do you ship across the UK?
Yes, we ship to all areas across the UK! We offer standard and express delivery options. Free shipping is available on orders over a certain amount. Shipping costs are calculated at checkout based on your location and chosen delivery method.
How long does delivery take?
Standard delivery typically takes 2–5 working days from the date your order is dispatched. Express delivery options may be available at checkout for faster delivery. You'll receive a tracking number via email so you can monitor your order's progress.
What is your returns policy?
We accept returns on sealed, unopened Pokémon TCG products within 14 days of purchase. Please contact us before returning any items to arrange a return. Once received and inspected, we'll process your refund promptly. Items must be in original condition to qualify for return.
Can I collect in store?
Yes! We are based in Portsmouth and offer local collection for customers. If you'd like to arrange an in-store pickup, please contact us to confirm availability and arrange a convenient collection time. This is a great option if you want to inspect items before taking them home.